Pendo captures product usage data, gathers user feedback, and lets you communicate in-app to onboard, educate, and guide users to value

Pendo

Last update: Jan 4, 2023

Related tags

Miscellaneous ios react-native xamarin sdk analytics flutter guides

Overview

Pendo SDK for IOS

The Pendo Mobile SDK is a code-less, retro-active analytics collector across all of your app's versions. The SDK also allows presentation of in-app messages, tooltips and multi-step walkthrough guides built using Pendo's Visual Design Studio online tool.

The integration requires just three lines of code.
The SDK will begin collecting all analytics the moment the SDK is integrated, without any additional steps.
Tracking the analytics and guides will work across all your app versions.

Installation Instruction

Benchmarks

The SDK will increase your production app (on App Store) by roughly 2.3MB
A session including the init process (usage of setup, startSession methods) and downloading 3 guides (~80KB overall) will elapse approximately 3sec.
Network load is executed in parallel, prioritizing guides with higher priority to be downloaded first and becoming available earlier during the initialization process of the session.

Comments

React native sdk upgrade to 2.19
Whenever I upgrade (to 2.19.0 from 2.180.0) I go through all the steps and I keep getting this error.

I go through all the steps and still run into it, I even got another coworker to try it on his end and he is still getting the same error. (this error is after a pod install)

error: Error: Unable to resolve module react/jsx-runtime from /Users/kdarroch/frontend/VisionNxMobile/node_modules/rn-pendo-sdk/lib/pendoRN.js: react/jsx-runtime could not be found within the project or in these directories:

node_modules/rn-pendo-sdk/node_modules

node_modules

../node_modules

If you are sure the module exists, try these steps:

Clear watchman watches: watchman watch-del-all

Delete node_modules and run yarn install

Reset Metro's cache: yarn start --reset-cache

Remove the cache: rm -rf /tmp/metro-*
opened by kristinadarroch 18
React Native App with React Navigation in TypeScript - Building in Microsoft AppCenter is failing for iOS

We use Visual Studio AppCenter to build code from our repo and in the cloud. It automatically run unit tests and releases the app to testers and stores (Android, iOS).

When building the React Native app in AppCenter, it failed for iOS with many errors for Pendo.arm64.xar. I opened the issue initially at pendo-io/RN-demo-app-React-Navigation repo, but was advised to open it here.

Most of the errors are similar to the below about the address of an intrinsic:

Clang: cd /var/folders/24/8k48jl6d249_n_qfxwsl6xvm0000gn/T/temptc3472sy ['/Applications/Xcode_13.2.1.app/Contents/Developer/Toolchains/XcodeDefault.xctoolchain/usr/bin/clang', '-cc1', '-cc1', '-triple', 'arm64-apple-ios9.0.0', '-emit-obj', '--mrelax-relocations', '-disable-llvm-passes', '-faligned-alloc-unavailable', '-target-sdk-version=15.4', '-fvisibility-inlines-hidden-static-local-var', '-target-abi', 'darwinpcs', '-Os', '-x', 'ir', '002', '-o', '002.o'] -= Output =- Cannot take the address of an intrinsic! %18 = tail call i8* bitcast (i8* (i8*, i8*, ...)* @objc_msgSend to i8* (i8*, i8*))(i8 %16, i8* %17) #12 [ "clang.arc.attachedcall"(i8* (i8*)* @llvm.objc.retainAutoreleasedReturnValue) ], !dbg !53, !clang.arc.no_objc_arc_exceptions !41 Cannot take the address of an intrinsic! ... ... ... ... ... ... ...

%37 = call %7* bitcast (i8* (i8*, i8*, ...)* @objc_msgSend to %7* (i8*, i8*))(i8 %35, i8* %36) #7 [ "clang.arc.attachedcall"(i8* (i8*)* @llvm.objc.retainAutoreleasedReturnValue) ], !dbg !603 fatal error: error in backend: Broken module found, compilation aborted! Exited with 70

Failed to compile bundle: /var/folders/24/8k48jl6d249_n_qfxwsl6xvm0000gn/T/Pendonzdrrlvp/Pendo.arm64.xar Stderr:

/Applications/Xcode_13.2.1.app/Contents/Developer/usr/bin/ipatool:372:in run' /Applications/Xcode_13.2.1.app/Contents/Developer/usr/bin/ipatool:2886:inblock in CompileOrStripBitcodeInBundle' /Applications/Xcode_13.2.1.app/Contents/Developer/usr/bin/ipatool:2825:in each' /Applications/Xcode_13.2.1.app/Contents/Developer/usr/bin/ipatool:2825:inCompileOrStripBitcodeInBundle' /Applications/Xcode_13.2.1.app/Contents/Developer/usr/bin/ipatool:3112:in block in ProcessIPA' /Applications/Xcode_13.2.1.app/Contents/Developer/usr/bin/ipatool:3073:ineach' /Applications/Xcode_13.2.1.app/Contents/Developer/usr/bin/ipatool:3073:in ProcessIPA' /Applications/Xcode_13.2.1.app/Contents/Developer/usr/bin/ipatool:4035:in
'} ** EXPORT FAILED **

##[error]Error: /usr/bin/xcodebuild failed with return code: 70

opened by shariq-muhammad 14

Unable to install React Native Pendo in Apple silicon for IOS

after pod install, When I run react-native run-ios, I get following error

Create build description
Build description signature: <signature>
Build description path: /Users/<username>/Library/Developer/Xcode/DerivedData/<Project>/Build/Intermediates.noindex/XCBuildData/07aa4a489793fd54166-desc.xcbuild

note: Build preparation complete
note: Building targets in dependency order
/Users/<user>/Documents/Developement/mobile/ios/<Project>.xcodeproj: error: The linked library 'libPods-<Project>.a' is missing one or more architectures required by this target: x86_64. (in target '<Project>' from project '<Project>')

it is Apple Silicon Mac M1,

opened by vikas-0 10

Error on app init - "State must not be null"
Overview

We followed these instructions to integrate the newest Pendo version (2.18.2) to our React Native app.

Unfortunately, we receive an error "State must not be null" when initializing the app.

The app still works fine and Pendo seems to track user visits on pages/screens setup on Pendo web app.

Environment info:

React Native version: tried with 0.66.5 and also 0.68.5

Using React Native CLI (no Expo).

Using codeless Pendo tracking (no track events solution!)

"@react-navigation/bottom-tabs": "5.11.15"

"@react-navigation/core": "5.16.1"

"@react-navigation/drawer": "5.12.9"

"@react-navigation/material-top-tabs": "5.3.19"

"@react-navigation/native": "5.9.8"

"@react-navigation/stack": "5.14.9"

Android integration shows a similar error (see below).

Reproduction:

First, we setup Pendo in our “index.js” via the “headlessCheck()” method:

Then, we wrap our NavigationContainer with “withPendoRN”:

And finally, we start a new Pendo session when the main navigation gets loaded (after user login):

Unfortunately, when we run the app on iOS or Android, we get the following error:

Still, the codeless event tracking seems to be working as we get some statistics on Pendo web app. Nevertheless, something seems to be going wrong there with the state.

Any help would be very much appreciated, thanks in advance!
opened by SplinterStan 9
Unable to run iOS App test targets when pendo installed via pod

We are having issues when trying to run our tests with pendo (v2.18.0) installed via cocoa pods. This manifests as the app/simulator failing to launch when running tests, both locally and over CI (Xcode Cloud in our case). When Pendo is installed via SPM the issue does not seem to arise.

The issue seems somewhat similar to this https://developer.apple.com/forums/thread/704899

Let me know if I can provide more information.

opened by benjamin-es-hall 8
Guide on App Launch won't trigger if user grants notifications

We have an app were we are using Pendo to display a Guide to new users upon App Launch.

The guide doesn't show up properly on App Launch if the request for notifications from the user is granted, but it does if the request is denied. If the request is approved, the guide will show up at a random time through the app's use.

Tested on iOS 15+, iPhone XR and higher

opened by yago1994 7

SDK 2.20.0-swiftui crashes right after the app start

Found unexpected null pointer value while trying to cast value of type 'UIViewController' (0x7fbb8301afe0) to 'PendoSDK.PNDHostingControllerProtocol' (0x7fbb8301aff8) CoreSimulator 857.13 - Device: iPhone 14 (D753AE2B-9ADC-407A-807A-554113E8F77C) - Runtime: iOS 16.1 (20B72) - DeviceType: iPhone 14

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Incident Identifier: 5CFDA17B-1C22-4F88-A105-60B8178D26BE
CrashReporter Key:   13ED150A-B741-FEE2-EB62-6F6BE20E69C6
Hardware Model:      MacBookPro16,1
Code Type:           X86-64 (Native)
Role:                Foreground
Parent Process:      launchd_sim [83923]
Coalition:           com.apple.CoreSimulator.SimDevice.D753AE2B-9ADC-407A-807A-554113E8F77C [191596]
Responsible Process: SimulatorTrampoline [12696]

Date/Time:           2022-12-08 10:02:05.9965 +0100
Launch Time:         2022-12-08 10:02:03.8065 +0100
OS Version:          macOS 13.0 (22A380)
Release Type:        User
Report Version:      104

Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Triggered by Thread:  0

Thread 0 Crashed:: UI Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib        	       0x10dc3d30e __pthread_kill + 10
1   libsystem_pthread.dylib       	       0x10db86f7b pthread_kill + 263
2   libsystem_c.dylib             	       0x10db2107a __abort + 139
3   libsystem_c.dylib             	       0x10db20fef abort + 145
4   libswiftCore.dylib            	       0x10ec38025 swift::fatalErrorv(unsigned int, char const*, __va_list_tag*) + 133
5   libswiftCore.dylib            	       0x10ec380ab swift::fatalError(unsigned int, char const*, ...) + 123
6   libswiftCore.dylib            	       0x10ec3478a getNonNullSrcObject(swift::OpaqueValue*, swift::TargetMetadata<swift::InProcess> const*, swift::TargetMetadata<swift::InProcess> const*) + 218
7   libswiftCore.dylib            	       0x10ec33d26 tryCast(swift::OpaqueValue*, swift::TargetMetadata<swift::InProcess> const*, swift::OpaqueValue*, swift::TargetMetadata<swift::InProcess> const*, swift::TargetMetadata<swift::InProcess> const*&, swift::TargetMetadata<swift::InProcess> const*&, bool, bool) + 774
8   libswiftCore.dylib            	       0x10ec338ec swift_dynamicCast + 156
9   Pendo                         	       0x109bd7fbf specialized static DumpTree.pnd_dump(controller:name:indent:maxDepth:printingOption:descriptionLength:pruneEnabled:) + 111
10  Pendo                         	       0x109bd75ed @objc static DumpTree.pnd_dump(controller:name:indent:maxDepth:printingOption:descriptionLength:pruneEnabled:) + 125
11  Pendo                         	       0x109bc3d1b -[PNDScreenManager swiftUIDataAppend:fromWindow:] + 204
12  Pendo                         	       0x109bc37c2 -[PNDScreenManager screenDataFor:] + 284
13  Pendo                         	       0x109bc3418 -[PNDScreenManager screenChanged] + 68
14  Pendo                         	       0x109bc2d18 __44-[PNDScreenManager triggerScreenScanOfType:]_block_invoke.118 + 622
15  Pendo                         	       0x109bb18a2 -[PNDDebouncer fireNow] + 36
16  Foundation                    	       0x10b441266 __NSFireTimer + 67
17  CoreFoundation                	       0x10a019819 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
18  CoreFoundation                	       0x10a019363 __CFRunLoopDoTimer + 812
19  CoreFoundation                	       0x10a018ada __CFRunLoopDoTimers + 243
20  CoreFoundation                	       0x10a013322 __CFRunLoopRun + 2126
21  CoreFoundation                	       0x10a0126f7 CFRunLoopRunSpecific + 560
22  GraphicsServices              	       0x10fc9228a GSEventRunModal + 139
23  UIKitCore                     	       0x11cdb262b -[UIApplication _run] + 994
24  UIKitCore                     	       0x11cdb7547 UIApplicationMain + 123
25  App            	                       0x102c4188d main + 285 (main.m:22)
26  dyld_sim                      	       0x1065fc2bf start_sim + 10
27  dyld                          	       0x10699e310 start + 2432

opened by ondrejstasek 5

Can't install Pendo SwiftUI beta

I'm getting a consistent crash with the following when trying to run the beta with the branch set to swiftui:

  Referenced from: '/private/var/containers/Bundle/Application/1C03E581-27EE-4273-A06F-D68519681216/Workspaces.app/Frameworks/Pendo.framework/Pendo'
  Reason: tried: '/usr/lib/system/introspection/libswiftCore.dylib' (no such file), '/private/var/containers/Bundle/Application/1C03E581-27EE-4273-A06F-D68519681216/Workspaces.app/Frameworks/libswiftCore.dylib' (no such file), '/private/var/containers/Bundle/Application/1C03E581-27EE-4273-A06F-D68519681216/Workspaces.app/Frameworks/libswiftCore.dylib' (no such file), '/usr/local/lib/libswiftCore.dylib' (no such file), '/usr/lib/libswiftCore.dylib' (no such file)
Library not loaded: '@rpath/libswiftCore.dylib'
  Referenced from: '/private/var/containers/Bundle/Application/1C03E581-27EE-4273-A06F-D68519681216/Workspaces.app/Frameworks/Pendo.framework/Pendo'
  Reason: tried: '/usr/lib/system/introspection/libswiftCore.dylib' (no such file), '/private/var/containers/Bundle/Application/1C03E581-27EE-4273-A06F-D68519681216/Workspaces.app/Frameworks/libswiftCore.dylib' (no such file), '/private/var/containers/Bundle/Application/1C03E581-27EE-4273-A06F-D68519681216/Workspaces.app/Frameworks/libswiftCore.dylib' (no such file), '/usr/local/lib/libswiftCore.dylib' (no such file), '/usr/lib/libswiftCore.dylib' (no such file)

Also, in our non-beta implementation, we are calling this init method in the .onOpenUrl method:

PendoManager.shared().initWith(url)

According to the docs for SwiftUI in your package, it should be replaced with the below? Xcode autocompletes the optional version of application, but if I remove the question mark, it views the open parameter as an extra argument, so we wouldn’t be able to pass in the url. The below throws an error:

.onOpenURL { url in
    if url.absoluteString.contains(Constants.pendo) {
        appDelegate.application?(UIApplication.shared, open: url)
    } else {
        viewStore.send(.didOpenURL(url))
    }
}

To sort that out, I tried calling that function in my AppDelegate, so now my AppDelegate looks like this:

class AppDelegate: NSObject, UIApplicationDelegate {

    enum Constants {
        static let pendoAppKey = "PENDO_APP_KEY"
    }

    func application(
        _ application: UIApplication,
        didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]? = nil) -> Bool {

            if !UITestsSupport.isRunningUITests,
               let pendoAppKey = ProcessInfo.processInfo.environment[Constants.pendoAppKey] {
                PendoManager.shared().setup(pendoAppKey)
            }
            return true
    }

    func application(_ app: UIApplication,
                     open url: URL,
                     options: [UIApplication.OpenURLOptionsKey: Any] = [:]) -> Bool {
        return true
    }
}

This is how the SPM is set up in our `Package Dependencies`:
![image](https://user-images.githubusercontent.com/23366254/199858459-8877e062-32ee-431c-8b6a-fa1feb0f4756.png)

I'm running Xcode 14.0, with a minimum target of iOS 15.0, deploying to an iPad Pro (12.9-inch) (3rd generation) running 15.6.1.

opened by Pigpocket 4

How to install the latest version?
I tried to install Pendo:

platform :ios, '10.0' pod 'Pendo'

As a result, was installed it:

Installing Pendo (2.15.0.5328)

However, the latest version is 2.15.2.5470. How to install it?

Thank you
opened by Max-Job 4
Add readable isDebugEnabled property to PendoManager

Right now there is only the method - (void)setDebugMode:(BOOL)isDebugEnabled available on PendoManager to toggle logging on or off. But I am missing a property to read the current status of Debug Mode being enabled or disabled, so that I verify the current status of that setting at runtime. Would be nice if you could add that property in one of the next versions.

opened by kmaschke85 2
Add support for arm64 simulators

At the moment there is no binary for arm64 simulators included with the XCFramework. This means an app with Pendo as a dependency cannot be built on an Apple Silicon Mac without translation.

opened by dtaylor1701 1

Owner

Pendo

GitHub https://www.pendo.io

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Related tags

Overview

Pendo SDK for IOS

Installation Instruction

Benchmarks

Comments

Overview

Environment info:

Reproduction:

Owner

Pendo

ExpoMod - a small application tool that lets you quickly setting up your computer for presentations / exhibitions

UIEnvironment - A framework that mimics the SwiftUI view's environment to replicate the value distribution thought your UIKit app.

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